TERMS & CONDITIONS
Effective Date: 01.01.2026
1. ABOUT US
Welcome to OhNo.Fashion Limited. These Terms & Conditions govern your use of our website and the purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms.
Business Name: OhNo.Fashion Ltd, a company registered in England and Wales. Our company number is 14599290
Registered Address: 109, Coleman Road, Leicester, LE5 4LE, United Kingdom
Contact Email: team@ohno.fashion
2. ELIGIBILITY
To shop with us, you must:
Be at least 18 years old
If you are under 18, you may only use our website with the involvement and consent of a parent or guardian.
Provide accurate and complete information
Use the website for personal, non-commercial purposes only
3. PRODUCTS
We aim to ensure all product descriptions, images, and prices are accurate. However:
Colours may vary slightly due to screen displays
Sizes and fits may differ slightly between styles
All items are subject to availability
We reserve the right to:
Withdraw products at any time
Limit quantities per order
4. PRICING & PAYMENT
All prices are listed in GBP (£)
Prices include VAT where applicable
Delivery charges are calculated at checkout
We accept secure payment via approved payment providers.
Your payment will be taken at the time your order is placed.
5. ORDERS
Once you place an order:
You will receive an order confirmation email
This does not mean your order has been accepted
We reserve the right to:
Cancel or refuse any order
Cancel orders suspected of fraud or misuse
If your order is cancelled, you will receive a full refund.
6. DELIVERY
We aim to deliver within estimated timeframes, but delays may occur.
Delivery times are estimates, not guarantees
We are not responsible for delays outside our control
It is your responsibility to ensure delivery details are correct.
7. RETURNS & REFUNDS
We want you to love your order, but if something’s not right:
7.1 Returns
Items must be returned and received within 28 days of delivery
Items must be unworn, unwashed, and in original condition
Tags must remain attached
7.2 Non-returnable Items
Underwear, swimwear (if hygiene seal is broken)
Earrings (for hygiene reasons)
7.3 Refunds
Refunds are issued to the original payment method
Original delivery costs are non-refundable (unless faulty)
We reserve the right to refuse returns that do not meet our policy.
8. FAULTY ITEMS
If you receive a faulty or damaged item:
Contact us within 48 hours of delivery
Provide photos and order details
We will offer:
A replacement
A refund
Or store credit
9. PROMOTIONS & DISCOUNTS
Promo codes must be entered at checkout
Only one code can be used per order unless stated
Codes cannot be applied retrospectively
We reserve the right to:
Withdraw or amend promotions at any time
Cancel orders where codes are misused
10. ACCOUNT RESPONSIBILITY
If you create an account:
Keep your login details secure
You are responsible for all activity under your account
We reserve the right to suspend accounts suspected of misuse.
11. INTELLECTUAL PROPERTY
All content on this website, including:
* Images
* Branding
* Logos
* Product designs
…belongs to OhNo.Fashion Limited and may not be used without permission.
12. WEBSITE USE
You agree not to:
Misuse the website
Attempt to hack or disrupt services
Use the website for unlawful purposes
We may restrict or terminate access if these terms are violated.
13. LIABILITY
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses
Our liability is limited to the value of your order
Nothing in these Terms excludes your statutory rights.
14. PRIVACY
Your personal data is handled in accordance with our Privacy Policy.
15. CHANGES TO TERMS
We may update these Terms at any time.
Changes will be posted on this page.
Continued use of the website means you accept the updated Terms.
16. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the UK courts.
17. CONTACT
For any questions regarding these Terms: