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Frequently asked questions
OhNo.Fashion (http://OhNo.Fashion)Limited is a UK-based fast fashion brand, designing and manufacturing all of our products in-house. We focus on stylish, high-quality pieces made ethically in the UK.
Every item you buy from OhNo is designed and manufactured entirely in our UK facility. This allows us to ensure consistent quality, ethical working conditions, and responsible sourcing of materials.
Simply browse our website, select your items, and add them to your basket. Proceed to checkout, enter your details, and pay via our secure payment options. You’ll receive an order confirmation email once your order is placed.
We release 15 styles every week.
We accept major credit and debit cards, PayPal, and other secure payment providers available at checkout.
Delivery times vary depending on your location and selected shipping method:
• Standard: 3–5 working days
• Next Day: Next available working day
Please note that these are estimated delivery times. Delays can occur due to courier issues or public holidays.
Yes! Once your order is dispatched, you’ll receive a tracking number via email so you can monitor its progress.
If an item is unavailable, we will notify you via email and offer the option to cancel or modify your order.
Yes, however styles may fit differently depending on the design or fabric used, so please check the size guide before ordering.
Yes! Returns are accepted within [14/28] days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Certain items, such as underwear, swimwear (hygiene seal removed), earrings, or items marked as non-returnable, cannot be returned.
Exchanges are subject to product availability.
Refunds are issued to your original payment method once we receive your returned item. Original delivery charges are not refundable unless the item is faulty.
Contact us within 48 hours of delivery with your order details and photos of the issue. We’ll provide a replacement, refund, or store credit depending on the situation.
Yes! All our products are made in-house in the UK. We maintain safe, fair, and humane working conditions for our team and aim to source materials responsibly.
We collect personal information only to process orders, provide customer service, and send marketing communications (if you consent). All data is handled in accordance with our Privacy Policy and UK GDPR.
Yes. Every email we send includes an “unsubscribe” link, or you can contact us directly at team@ohno.fashion (mailto:team@ohno.fashion). Your data will be removed from marketing communications immediately.
For any questions, concerns, or complaints, reach out to us:
Email: team@ohno.fashion(mailto:team@ohno.fashion)
We currently do offer gift cards. Please click here to go to the relevant page.
At this time, we only ship within the UK. International shipping may be available in the future check back for updates.
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