OhNo.Fashion Limited

Effective Date: [01.01.2026]

1. INTRODUCTION

This Privacy Policy explains how OhNo.Fashion Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or interact with our website hosted on the Wix platform.

We are committed to safeguarding your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this policy.

 

2. DATA CONTROLLER

OhNo is the data controller responsible for your personal data.

Business Name: OhNo.Fashion Ltd, a company registered in England and Wales. Our company number is 14599290

Registered Address: 109, Coleman Road, Leicester, LE5 4LE, United Kingdom

Contact Email: team@ohno.fashion

 

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

* Full name

* Billing and shipping address

* Email address

* Phone number

* Account login details (if applicable)

* Payment details (processed securely via third-party providers)

3.2 Automatically Collected Data

* IP address

* Browser type and version

* Device information

* Pages visited and time spent on site

* Referring website URLs

3.3 Marketing & Communication Data

* Preferences in receiving marketing from us

* Newsletter subscription data

 

4. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

To process and fulfil orders

To manage payments and refunds

To deliver products to you

To communicate regarding your orders

To improve our website and customer experience

To send marketing communications (where consent has been given)

To comply with legal obligations

 

5. LEGAL BASIS FOR PROCESSING

We rely on the following lawful bases under UK GDPR:

Contractual necessity – to fulfil orders and provide services

Consent – for marketing communications and cookies

Legal obligation – for tax, accounting, and compliance

Legitimate interests – to improve our business and prevent fraud

 

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies provided by Wix and third-party services.

Cookies are used to:

Ensure website functionality

Analyse traffic and user behaviour

Personalise content and advertisements

You can manage or withdraw your cookie consent at any time via the cookie banner on our website.

 

7. THIRD-PARTY SERVICES

We may share your data with trusted third parties, including:

Payment processors (e.g. Stripe, PayPal)

Delivery and logistics providers

Marketing platforms (e.g. email services)

Analytics providers (e.g. Google Analytics)

Wix (website hosting and infrastructure)

All third parties are required to respect the security of your personal data and process it in accordance with the law.

 

8. INTERNATIONAL DATA TRANSFERS

Some of our third-party providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)

Adequacy decisions

 

9. DATA RETENTION

We retain your personal data only as long as necessary to:

Fulfil the purposes we collected it for

Satisfy legal, accounting, or reporting requirements

Typical retention periods:

Order data: up to 6 years (for tax purposes)

Marketing data: until consent is withdrawn

 

10. YOUR RIGHTS

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Restrict or object to processing

Withdraw consent at any time

Request data portability

To exercise your rights, contact us at: [Insert Contact Email]

 

11. DATA SECURITY

We implement appropriate technical and organisational measures to protect your data, including:

Secure Wix hosting infrastructure

SSL encryption

Restricted access to personal data

Secure payment processing

However, no system is completely secure, and we cannot guarantee absolute security.

 

12. CHILDREN’S PRIVACY

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

 

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

 

14. COMPLAINTS

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority.

 

15. CONTACT US

If you have any questions about this Privacy Policy or your data, please contact:

team@ohno.fashion 

 

16. DATA PROTECTION COMMITMENT

OhNo.Fashion Limited is committed to:

Processing data lawfully, fairly, and transparently

Collecting only necessary data

Keeping data accurate and up to date

Storing data securely

Respecting user privacy rights

We continuously review our data protection practices to ensure compliance with UK GDPR and best practices within the e-commerce and fashion industry.